Customer Support Leaders podcast in the making! – Part 3

Customer Support Leaders podcast in the making! – Part 3

“What?” answered.

I’ve spent a lot of the last week recording podcast interviews. I’ve got a few more lined up between now and mid-January. The editing process has already begun.

It’s no mean feat, this editing process. I’m learning GarageBand as I go. 

Incidentally, my American friend and I have a new conversational trope about the pronunciation of this app. Apple, and Americans in general, say “Gah-raaaaaahgeBand”. I know this is what it’s called. But I’m a Brit (and not a particularly posh one – gasp!), and that’s not how I say “garage”. Consequently, I slightly awkwardly, and to much eyerolling and sniggers, say “GahrijBand”. It’s all a bit potayto-potaahto on FaceTime lately.

AnywayI’ve settled on a format which is very particular. Or, maybe I’m very particular and I’ve settled on a format. Yeah, it’s definitely that

It’s a format that lends itself to really focussed discussions, and short-form episodes.

So, what does that look like?

I’ve been inspired by the podcasts I really love (and believe me, I listen to a LOT of podcasts). They are always two-handers. They are either really long-form and focussed or really short-form and focussed down to a single story.

So, my episodes are short. I mean, properly short. I’m aiming for less than seven minutes per episode. You could almost fit that between web chat responses.

And there’s a good reason for it, too. I want to release five episodes a weekEach week will be themed on a topic. That topic is drawn initially from an outreach I did about a month ago, where I talked to existing leaders and support folks, and did a quick straw poll on some interesting topics. We’ll be covering the popular ones, and some that I threw in just for fun and provocation.

As an aside, if you have a sparkling idea that you’d like to hear people talk about, then do get in touch.

So, each week there are five short, focussed conversations with leaders about that topic. These episodes are tightly packed with insights and info and goodies, and maybe the odd giggle.

Keeping conversations on track has been a challenge in the recording process, but even more so in the editing process. Each longer conversation forms perhaps three to five topics, which I then chop up and (RSS) feed to you at the appropriate time. It’s really valuable stuff!

I like this format, too, because, by breaking down the conversations into themes, you’ll get a stark compare-and-contrast exercise about each topic. I’ve often noted that no two CS leadership roles are alike, and nothing proves that more than these conversations, side-by-side.

So that’s it. That’s “what”. Watch this space for more as we approach January, and have a great holiday!