Tadas Labudis is the CEO and Founder of Prodsight – a customer feedback intelligence platform. Tadas founded Prodsight in 2018 to help companies understand their customers and developed an AI-enabled platform that automatically tags support tickets, reviews, and other feedback. Along this journey, Tadas has helped hundreds of companies get insights from their support tickets, tagged thousands of tickets himself, and built systems to automate this laborious process.
Tadas comes on the show to talk about ticket tagging taxonomies and tactics! Then we wrap up the show but the conversation continued – so I’ve included the bonus tip, too!
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