210: Fireside with Nicholas Zeisler

210: Fireside with Nicholas Zeisler

According to “Zee” (if I could only say it), we’re doing CX wrong! Nicholas Zeisler joins again to tell us why we’re doing it wrong, and how to get it right. A man after my own heart, he says it hinges on the process! But how do you leverage process, prove ROI for your Customer Office, and truly develop a customer-centric culture? 


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Transcribed by https://otter.ai

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