211: Knowledge Management with Aprill Allen

211: Knowledge Management with Aprill Allen


Aprill Allen, a Knowledge Management Consultant & KCS Specialist at Knowledge Bird, helps support teams stop being so overloaded with solving the same problems over and over, and start using their knowledge as the lever it really is. How do we even get started on our Knowledge Management journey in Support?


I’d love your thoughts on this episode! Comment below, and like/love/share/support if you found this inspiring, thought-provoking, or useful!

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Transcribed by https://otter.ai

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