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Ash returns to tell me I’m wrong. I tell him he’s wrong. And then we have a very civilised discussion about the double-edged...

What a conversation! Ash comes on the podcast to talk about job hunting in Customer Support Leadership, but we only get there via...

Ash Rhodes joins me in an extended conversation where he brings the topic. This time, we talk about losing key contributors in his team,...

Ash Rhodes and I talk about the importance of a feedback-welcoming culture and how empowering your folks to examine all things is the key...

Ash Rhodes has worked remotely for a very long time, and knows full well how the transition from office has benefitted him, but isn't...

Ash Rhodes and I eventually get to the point in this conversation! We talk about how it's okay to have some margin of error...

Ash Rhodes and I discuss how we can make onboarding a repeatable, scaleable effort. Lists are a big part of that, and checksums too....

Ash Rhodes and I talk about what we look for in potential leaders, and then how we encourage them to grow, and even to...