Customer Support Leaders

171: Fireside with Sandra Thompson

171: Fireside with Sandra Thompson

Sandra Thompson comes to share her significant expertise on Emotional Intelligence and its importance in our ability to serve customers. We break EI...

Charlotte

22nd January 2021

170: Slack Support with Mo McKibbin

170: Slack Support with Mo McKibbin

Mo McKibbin returns to compare the three occasions when she’s inherited Slack support and what she’s loved and hated about it each time. I'd...

Charlotte

15th January 2021

169: Slack Support with Chris Jewitt

169: Slack Support with Chris Jewitt

Chris Jewitt tells how Klaus used to support customers through Slack, but made the decision to move away from it. I'd love your thoughts...

Charlotte

14th January 2021

168: Slack Support with Sean Tanos

168: Slack Support with Sean Tanos

Sean Tanos takes us from supporting humans to support robots through Slack! I'd love your thoughts on this episode! Comment below, and like/love/share/support...

Charlotte

13th January 2021

167: Slack Support with Fletcher Richman

167: Slack Support with Fletcher Richman

Fletcher Richman joins me to talk about 'decreasing the distance' to your customers with Slack, and how it gives support some personality. Fletcher...

Charlotte

12th January 2021

166: Slack Support with Vlad Shlosberg

166: Slack Support with Vlad Shlosberg

Vlad Shlosberg, CEO of foqal.io, shares what support and success can look like on Slack. I'd love your thoughts on this episode! Comment below,...

Charlotte

11th January 2021

165: Year in Review: Can’t Get No Satisfaction

165: Year in Review: Can’t Get No Satisfaction

Just Charlotte this week! It’s the first day of 2021, so to conclude our review of 2020 on the podcast, let’s talk about...

Charlotte

1st January 2021

164: Year in Review: Successful Improvements

164: Year in Review: Successful Improvements

Just Charlotte this week! How do we ensure our processes are the best they can be, and that they stick? I'd love your...

Charlotte

31st December 2020

163: Year in Review: Looking Back at Forecasting

163: Year in Review: Looking Back at Forecasting

Just Charlotte this week! This time we look at forecasting fur the future, however uncertain it may be. I'd love your thoughts on...

Charlotte

30th December 2020

162: Year in Review: Growing the Business through Support

162: Year in Review: Growing the Business through Support

Just Charlotte this week! Growing pains again, or opportunities. This time, we explore how to leverage Support in revenue generation. I'd love your...

Charlotte

29th December 2020