Pooja Mahtani
Pooja Mahtani
Pooja Mahtani
This week, I spent some positively pleasant time with Pooja Mahtani! Pooja is a Senior Manager in Tech Support at IQVIA, the “Human...
449Results |
AuthorCharlotte |
Great cakespectations
Great cakespectations
Great cakespectations
Today is my eldest son’s ninth birthday. My youngest is four. Between them I’ve made 13 birthday cakes. Each bespoke, on demand, and...
Sara Gardinier
Sara Gardinier
Sara Gardinier
Time to meet our next Customer Support Leader! I got serious about support with Sara Gardinier. Sara is a Customer Support Team Manager at Research Square, a for-benefit...
Lee Matos
Lee Matos
Lee Matos
This week – and I’m thrilled to have tracked him down – let’s absorb some of the learnings of Lee Matos! Lee is a...
Please don’t kill the tortoises!
Please don’t kill the tortoises!
Please don’t kill the tortoises!
Or, "How to trust your customers". In commerce, so much value is placed on building customer trust. Having your customers trust you, as a...
Meredith Molloy
Meredith Molloy
Meredith Molloy
My first guest on this Customer Support Leaders interview series is the marvelous Meredith Molloy! Meredith is currently Director of Customer Experience at...
Are you HM or LM?
Are you HM or LM?
Are you HM or LM?
If you’re on any social networking site, and in particular on Facebook, you’ll almost certainly have seen a meme that periodically does the...
That’s What Friends Are For
That’s What Friends Are For
That’s What Friends Are For
I'm just back from a two-day expo at London’s Excel, dedicated to a gamut of services from call and contact centre technologies, to...
Breakfast at Tiffany’s might be followed by Lunch and Dinner
Breakfast at Tiffany’s might be followed by Lunch and Dinner
Breakfast at Tiffany’s might be followed by Lunch and Dinner
I watched Breakfast at Tiffany’s earlier this week, for probably the hundredth time. I could recite most of it by heart. It is, as...