Articles – Page 2 – Customer Support Leaders

Customer Support Leaders podcast in the making! – Part 6

Customer Support Leaders podcast in the making! – Part 6

The last in the series. This is the journey of How I put this together. It’s worth pointing out right now, that I’m...

11th January 2020

Choosing tools wisely

Choosing tools wisely

Whatever solution your organisation needs right now, finding the tool to support it is a challenge. Often, a need is identified, an outline budget...

Charlotte

5th January 2020

Channels and intelligent friendship

Channels and intelligent friendship

We talk a lot about channels in customer service, don’t we? Phone, chat, web, in-store, in-app. Single channel, cross-channel, omni-channel, channel-neutral. Wait, what? Channel-neutral. It’s not...

Charlotte

5th January 2020

Customer Support Leaders podcast in the making! – Part 5

Customer Support Leaders podcast in the making! – Part 5

“When?”, I hear you cry! Well, I expect you’re wanting the short answer. This Monday! That’s right, this Monday, the 6th January 2020....

Charlotte

4th January 2020

Empathy in Support

Empathy in Support

Empathy is high on the list of sought-after attributes for anyone looking to work in customer support. An immeasurable quality, empathy is also highly...

Charlotte

3rd January 2020

29th December 2019

Customer Support Leaders podcast in the making! – Part 3

Customer Support Leaders podcast in the making! – Part 3

"What?” answered. I’ve spent a lot of the last week recording podcast interviews. I’ve got a few more lined up between now and mid-January. The...

Charlotte

20th December 2019

Flip your view from that of the organisation to that of the customer. Instead of inside-out, think outside-in

Flip your view from that of the organisation to that of the customer. Instead of inside-out, think outside-in

Customer Support Leaders

Customer Support Leaders podcast in the making! – Part 6

Customer Support Leaders podcast in the making! – Part 6

Choosing tools wisely

Choosing tools wisely

Channels and intelligent friendship

Channels and intelligent friendship

Customer Support Leaders podcast in the making! – Part 5

Customer Support Leaders podcast in the making! – Part 5

Empathy in Support

Empathy in Support

This quagmire of old cases was bothering me

This quagmire of old cases was bothering me

I wanted to record and share all I learned and heard

I wanted to record and share all I learned and heard

Customer Support Leaders podcast in the making! – Part 4

Customer Support Leaders podcast in the making! – Part 4

Customer Support Leaders podcast in the making! – Part 3

Customer Support Leaders podcast in the making! – Part 3

Flip your view from that of the organisation to that of the customer. Instead of inside-out, think outside-in

Flip your view from that of the organisation to that of the customer. Instead of inside-out, think outside-in