Simply the “Best”
Simply the “Best”
Simply the “Best”
I got a little irritated by an email I received this week. Not the whole email, just the last couple of lines. The signoff...
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Customer Support Leaders podcast in the making! – Part 2
Customer Support Leaders podcast in the making! – Part 2
Customer Support Leaders podcast in the making! – Part 2
You know why I’m developing a podcast. Today I’m going to tell you a little of the ‘Who’. First, me. Just in case you’ve...
Six Great Support Sources – Volume 2
Six Great Support Sources – Volume 2
Six Great Support Sources – Volume 2
A collection of customer support content, found just for you. I'd really love to meet the company who hires ahead of need (properly,...
Pick-A-Ticket
Pick-A-Ticket
Pick-A-Ticket
Gosh, I hate calling customer communications “tickets”, but I do, on the other hand, love an allowance of alliteration. So, “Pick-a-Ticket”, it was. ...
Customer Support Leaders podcast in the making! – Part 1
Customer Support Leaders podcast in the making! – Part 1
Customer Support Leaders podcast in the making! – Part 1
This post is duplicated from my Linkedin publications today. It self-references this site, of course, but for expediency, I have copied it whole here....
Not Strictly CS, but – ‘A Masterclass in Masterminds’
Not Strictly CS, but – ‘A Masterclass in Masterminds’
Not Strictly CS, but – ‘A Masterclass in Masterminds’
What does the word “Mastermind” conjure up in your mind? If you’re in Britain, first and foremost it’s likely to spark fond memories...