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Cooking up a conference
Cooking up a conference
Cooking up a conference
Two weeks ago I got back from the Support Driven Leadership Summit in Boston. I wrote about some of my experience on the journey...
The Support Driven Leadership Summit
The Support Driven Leadership Summit
The Support Driven Leadership Summit
It was near-dawn on a damp October Monday in Boston. It had been raining most of the weekend before, when I was trying to sightsee...
All customers are YOUR customer
All customers are YOUR customer
All customers are YOUR customer
In my teens, I had a weekend job at a local supermarket. I was earning a heady £2.54 an hour. I was one of the...
Why aren’t you talking to your customers?
Why aren’t you talking to your customers?
Why aren’t you talking to your customers?
When I ponder all the service experiences I have, and indeed we all have, as a customer every day, it’s very simple to...
Demonstrating value
Demonstrating value
Demonstrating value
Do your customers value what you do for them? Is your team able to articulate the value of your service or product? If your...