Podcast – Customer Support Leaders

101: Panel: Return to Normality

101: Panel: Return to Normality

Hilary Dudek Simone Secci Craig Stoss Lauren Rose Eimers Ash Rhodes This week we return to a panel season, and ask five of...

Charlotte

10th July 2020

100: Process Improvement with Alyssa Percell

100: Process Improvement with Alyssa Percell

Alyssa Percell believes you can foster a culture of ownership and focus on improvement with a simple virtual suggestion box! I'd love your thoughts...

Charlotte

3rd July 2020

99: Process Improvement with Ash Rhodes

99: Process Improvement with Ash Rhodes

Ash Rhodes and I talk about the importance of a feedback-welcoming culture and how empowering your folks to examine all things is the key...

Charlotte

2nd July 2020

98: Process Improvement with Matt Dale

98: Process Improvement with Matt Dale

Matt Dale leads a support team in a highly seasonal business. Find out how he manages improvements in that environment! I'd love your thoughts...

Charlotte

1st July 2020

97: Process Improvement with Kaylin Bailey

97: Process Improvement with Kaylin Bailey

Kaylin Bailey does a Five Whys analysis when examining the way a process currently works, and whether it's a good candidate for change. I'd...

Charlotte

30th June 2020

96: Process Improvement with Denise Twum

96: Process Improvement with Denise Twum

Denise Twum believes the value in improving processes isn't just in creating greater efficiencies. It's about joy! I'd love your thoughts on this episode!...

Charlotte

29th June 2020

95: First 30 Days with Greg Skirving

95: First 30 Days with Greg Skirving

Greg Skirving has moved from an organisation where she was a product expert, to one where she is new to the whole tech stack....

Charlotte

19th June 2020

94: First 30 Days with Alyssa Percell

94: First 30 Days with Alyssa Percell

Alyssa Percell is on the brink of a new role, and shares her wisdom around managing expectations and desire for action against patience and...

Charlotte

18th June 2020

93: First 30 Days with Natalie Ruhl

93: First 30 Days with Natalie Ruhl

Natalie Ruhl has been in her current role for three years, but reflects back to her first 30 days, and how it compares now...

Charlotte

17th June 2020

92: First 30 Days with Lauren Rose Eimers

92: First 30 Days with Lauren Rose Eimers

Lauren Rose Eimers returns to talk about how important it is to listen, and accept that you don't - and can't - know everything...

Charlotte

16th June 2020