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  • Interviews
  • Events+Training
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135: Support’s Relationship to Sales with Liz Love
135: Support’s Relationship to Sales with Liz Love

Liz Love, CCO at ProdPad, comes on the podcast for the first time, to talk about how ProdPad has joined up the customer...
Charlotte
23rd October 2020

134: Support’s Relationship to Sales with Nicholas Zeisler
134: Support’s Relationship to Sales with Nicholas Zeisler

Nicholas Zeisler, of Zeisler Consulting, (“Zee” to his friends, and “Zed” to this British friend) returns to talk about how CX can minimise friction in...
Charlotte
22nd October 2020

133: Support’s Relationship to Sales with Greg Skirving
133: Support’s Relationship to Sales with Greg Skirving

Greg Skirving returns to talk about the Three Days with the customer, and how nothing happens without the sale. I'd love your thoughts...
Charlotte
21st October 2020

132: Support’s Relationship to Sales with Natalie Petruch-Trent
132: Support’s Relationship to Sales with Natalie Petruch-Trent

Natalie Petruch-Trent has been a panel guest before, but joins me one-to-one for the first time today. We talk about the importance of...
Charlotte
20th October 2020

131: Support’s Relationship to Sales with Jason Cutter
131: Support’s Relationship to Sales with Jason Cutter

Jason Cutter is primarily a salesperson, not a support person! But he brings his deep cross-functional expertise to help me kick off a...
Charlotte
19th October 2020

130: Support’s Relationship to Product with Ashley Sachs
130: Support’s Relationship to Product with Ashley Sachs

Ashley Sachs joins me for the first time. We ponder the particular challenges of remote work in the communications between Support and Product....
Charlotte
16th October 2020

129: Support’s Relationship to Product with Andrea Saez
129: Support’s Relationship to Product with Andrea Saez

Andrea Saez joins me for the first time, where we talk about capturing all customer conversations and using that feedback to validate the...
Charlotte
15th October 2020

128: Support’s Relationship to Product with Matt Dale
128: Support’s Relationship to Product with Matt Dale

Matt Dale returns to the podcast, to share the importance of two-way conversations in this relationship. I'd love your thoughts on this episode! Comment...
Charlotte
14th October 2020

127: Support’s Relationship to Product with Craig Stoss
127: Support’s Relationship to Product with Craig Stoss

Craig Stoss and I talk about how the Support<->Product loop can be a positively charged spiral. I'd love your thoughts on this episode! Comment...
Charlotte
13th October 2020

126: Support’s Relationship to Product with Simone Secci
126: Support’s Relationship to Product with Simone Secci

Simone Secci and I talk about strategising with Product on how to use customer feedback.   I'd love your thoughts on this episode! Comment...
Charlotte
12th October 2020
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