Podcast – Customer Support Leaders

31: Managing Performance Issues with Ash Rhodes

31: Managing Performance Issues with Ash Rhodes

Ash Rhodes believes the best approach to managing performance issues is to talk about them in a wider context. I'd love your thoughts on...

Charlotte

17th February 2020

30: Metrics with Simone Secci

30: Metrics with Simone Secci

Simone Secci has One Dashboard To Rule Them All! I'd love your thoughts on this episode! Comment below, and like/love/share/support if you found this...

Charlotte

14th February 2020

29: Metrics with Chris Taylor

29: Metrics with Chris Taylor

Chris Taylor found that data was his path into leadership. Here, he tells us about his whole approach to figuring out what you need...

Charlotte

13th February 2020

28: Metrics with Meredith Molloy

28: Metrics with Meredith Molloy

Meredith Molloy and I share a love of quality metrics, but find out from her how she extends this to the customer viewpoint. I'd...

Charlotte

12th February 2020

27: Metrics with Vanessa Subramaniam

27: Metrics with Vanessa Subramaniam

Vanessa Subramaniam juggles a lot of metrics, trying to figure out how to balance sales and support. I'd love your thoughts on this episode! Comment...

Charlotte

11th February 2020

26: Metrics with Craig Stoss

26: Metrics with Craig Stoss

Craig Stoss tells us why the tools just aren't available to do the job we need our metrics to do right now. I'd love...

Charlotte

10th February 2020

25: Moving from Doing to Leading the Work with Jenny Dempsey

25: Moving from Doing to Leading the Work with Jenny Dempsey

Jenny Dempsey knows that whatever you do, the queue will always be there! I'd love your thoughts on this episode! Comment below, and like/love/share/support...

Charlotte

7th February 2020

24: Moving from Doing to Leading the Work with Hilary Dudek

24: Moving from Doing to Leading the Work with Hilary Dudek

Hilary Dudek has moved from an organisation where she was a product expert, to one where she is new to the whole tech stack....

Charlotte

6th February 2020

23: Moving from Doing to Leading the Work with Matt Dale

23: Moving from Doing to Leading the Work with Matt Dale

Matt Dale thinks there's a point where you just can't do it all, and have to prioritise your time appropriately. I'd love your...

Charlotte

5th February 2020

22: Moving from Doing to Leading the Work with Natalie Ruhl

22: Moving from Doing to Leading the Work with Natalie Ruhl

Natalie Ruhl and I are members of the control freak club... Find out how she battles her instincts to do the work on...

Charlotte

4th February 2020