Podcast – Customer Support Leaders

208: Fireside with Doug Akers

208: Fireside with Doug Akers

Doug and I talked quite some time ago about “All-Hands Support”, which becomes a mini fireside episode today. We talk about the type...

Charlotte

18th June 2021

207: Fireside with Josh Magsam

207: Fireside with Josh Magsam

Josh brings a really interesting topic to the fireside today: specialisms in Customer Support and Service. We talk about everything from expertise to...

Charlotte

11th June 2021

206: Fireside with Jim Israel

206: Fireside with Jim Israel

Jim Israel talks about the dangers of developing a culture of heroism in our teams, despite being the type of folks who always...

Charlotte

4th June 2021

205: Fireside with Vlad Shlosberg

205: Fireside with Vlad Shlosberg

Vlad Shlosberg is building a business that enables organisations to better connect with their customers. As a creator of a support/success tool like...

Charlotte

28th May 2021

204: Fireside with Lauren Fearn

204: Fireside with Lauren Fearn

Lauren Fearn comes to chat about creating growth opportunities and pathways in Support, so that you can continue to challenge, develop, and ultimately...

Charlotte

21st May 2021

203: Fireside with Hannah Steiman

203: Fireside with Hannah Steiman

Hannah Steiman, from Peak Support, joins me today, to talk about how we even begin to consider finding the right outsourcing partner in support,...

Charlotte

14th May 2021

202: Fireside with Sharad Khandelwal

202: Fireside with Sharad Khandelwal

Sharad Khandelwal, co-founder and CEO of Sentisum, joins the podcast today, to talk about accessing valuable insights in all those communications support teams...

Charlotte

7th May 2021

201: Fireside with Ethan Walfish

201: Fireside with Ethan Walfish

Ethan Walfish explains how we can apply a scientific approach - semiotic theory - when trying to understand our customers' context, and therefore meet...

Charlotte

30th April 2021

200: Managing Change with Lauren Rose Eimers

200: Managing Change with Lauren Rose Eimers

Lauren joins me for two milestones: the 200th episode of the podcast, and my birthday! It’s always an interesting chat with Lauren, and...

Charlotte

23rd April 2021

199: Managing Change with Josh Magsam

199: Managing Change with Josh Magsam

Josh talks about thee easy bits and the challenges in dealing with any change, and how sometimes, the key is in a team...

Charlotte

22nd April 2021