Podcast – Customer Support Leaders

106: Fireside with Josh Magsam

106: Fireside with Josh Magsam

Josh Magsam joins me in the new Customer Support Leaders Fireside series. In these sessions, guests bring their own topics for a more...

Charlotte

14th August 2020

105: Panel: Support Leadership 2.0

105: Panel: Support Leadership 2.0

Zeni Bandy Josh Magsam Matt Dale Ethan Walfish Greg Skirving Craig Stoss Six leaders join me to talk about the future of Support...

Charlotte

7th August 2020

104: Fireside with Simone Secci

104: Fireside with Simone Secci

Simone Secci is second up in the new Customer Support Leaders Fireside series. In these sessions, guests bring their own topics for a more...

Charlotte

31st July 2020

103: Panel: Managing Change

103: Panel: Managing Change

Stacy Justino Ryan Klausner Simone Secci Lauren Fearn Hilary Dudek Greg Skirving This week we return to a panel, where I talk about...

Charlotte

24th July 2020

102: Fireside with Ash Rhodes

102: Fireside with Ash Rhodes

Ash Rhodes joins me in an extended conversation where he brings the topic. This time, we talk about losing key contributors in his team,...

Charlotte

17th July 2020

101: Panel: Return to Normality

101: Panel: Return to Normality

Hilary Dudek Simone Secci Craig Stoss Lauren Rose Eimers Ash Rhodes Greg Skirving This week we return to a panel season, and ask...

Charlotte

10th July 2020

100: Process Improvement with Alyssa Percell

100: Process Improvement with Alyssa Percell

Alyssa Percell believes you can foster a culture of ownership and focus on improvement with a simple virtual suggestion box! I'd love your thoughts...

Charlotte

3rd July 2020

99: Process Improvement with Ash Rhodes

99: Process Improvement with Ash Rhodes

Ash Rhodes and I talk about the importance of a feedback-welcoming culture and how empowering your folks to examine all things is the key...

Charlotte

2nd July 2020

98: Process Improvement with Matt Dale

98: Process Improvement with Matt Dale

Matt Dale leads a support team in a highly seasonal business. Find out how he manages improvements in that environment! I'd love your thoughts...

Charlotte

1st July 2020

97: Process Improvement with Kaylin Bailey

97: Process Improvement with Kaylin Bailey

Kaylin Bailey does a Five Whys analysis when examining the way a process currently works, and whether it's a good candidate for change. I'd...

Charlotte

30th June 2020