Podcast – Customer Support Leaders

52: Panel: Corona-crisis check-in

52: Panel: Corona-crisis check-in

Natalie Petruch-Trent Ryan Klausner Valerie Figueroa Sarah Betts Simone Secci It's been an extraordinary few weeks across the world. My good friends in...

Charlotte

27th March 2020

51: Panel: Women Leaders in Support

51: Panel: Women Leaders in Support

Natalie Petruch-Trent Erica Mancuso Anjelica Tizon Lauren Rose Eimers Nate Brown This episode marks a change of pace for a few weeks, as...

Charlotte

20th March 2020

50: Hiring in Support with Josh Magsam

50: Hiring in Support with Josh Magsam

Josh Magsam uses an assignment to give leadership candidates the opportunity to demonstrate their skills. I'd love your thoughts on this episode! Comment below,...

Charlotte

13th March 2020

49: Hiring in Support with Alyssa Percell

49: Hiring in Support with Alyssa Percell

Alyssa Percell talks about the interview process, and how she tries to get the most out of candidates during those precious few interview sessions....

Charlotte

12th March 2020

48: Hiring in Support with Craig Stoss

48: Hiring in Support with Craig Stoss

Craig Stoss agrees that "culture-fit" is a questionable ideal. We talk about how we can hire differently. I'd love your thoughts on this episode!...

Charlotte

11th March 2020

47: Hiring in Support with Kristina King

47: Hiring in Support with Kristina King

Kristina King has a regular stream of incoming talent through her intern program, and works with a local organisation to hire... well, listen and...

Charlotte

10th March 2020

46: Hiring in Support with Ulrike Pitzschke

46: Hiring in Support with Ulrike Pitzschke

Ulrike Pitzschke is trying to find new hires with exactly the right skill set, which is important to her team structure, but also makes...

Charlotte

9th March 2020

45: Careers in Support with Kristina King

45: Careers in Support with Kristina King

Kristina King talks about how she has created an environment where her staff can stay and grow. I'd love your thoughts on this episode!...

Charlotte

6th March 2020

44: Careers in Support with Mike Redbord

44: Careers in Support with Mike Redbord

Mike Redbord and I talk about how support can be a great springboard to any part of the business, or how you can double...

Charlotte

5th March 2020

43: Careers in Support with Vanessa Subramaniam

43: Careers in Support with Vanessa Subramaniam

Vanessa Subramaniam advises being very solutions-oriented when you try and build your career path. I'd love your thoughts on this episode! Comment below, and...

Charlotte

4th March 2020