Podcast – Page 2 – Customer Support Leaders

Josh Magsam and I talk about the potentially disparate cultures in global teams, and how we need to recognise that cultures manifest in many...

Simone Secci shares how what he has learned from the movies: that "adaptation" is a far more meaningful approach to dealing with a global...

Aurore Lanchart joins us for the first time to talk about how we should pay particular attention to the entire cultural context of our...

Hilary Dudek leads a support team in central Europe, and provides support in 20 languages! Here she talks about how she figures out each...

Chris Taylor is figuring out how he handles different customer bases in a scale-up, and how to manage their different expectations. I'd love your...

This week is all about re-surfacing that great advice from the archives. A new or another chance to listen to some of those...

Mo McKibbin has worked remotely for six years, and believes Support is perfectly suited to remote work. We chat about why this is such...

Craig Stoss has lead teams both in the office and remotely. Here, we talk about how we handle having team members across a huge...

Ash Rhodes has worked remotely for a very long time, and knows full well how the transition from office has benefitted him, but isn't...

Hilary Dudek is hiring globally, and I'm hiring globally. Here, we talk about how that has some challenges, and how in other ways it...