Podcast – Page 2 – Customer Support Leaders

Jason Yun, co-founder of Relay, has a background in the medical profession, and had his interest piqued by my chat with Ethan a...

Empress Val has led Product, and led Support. How should these teams work together? We talk about Product accessing Support data, and meander...

I hooked Craig back, as we kick off 2022 (!), to talk about what is probably top of mind for a lot of...

Ethan Walfish believes there are a lot of things we can learn in Support from the medical profession. Also: when is an Operating...

Ash returns to tell me I’m wrong. I tell him he’s wrong. And then we have a very civilised discussion about the double-edged...

Simone returned for a chat in mid-December ’21, to talk about building careers in Support, and specifically helping people in your team transition...

Matt joined me in the run-up to Christmas, and in the wake of The Great Resignation, to talk about: what happens when good...

Craig joins me to talk about one of my passions - data! In this case, what’s useful for your Support team to know,...

Here, 100 weeks into the podcast, we ask: ‘How does your CX match up to your company values, mission and ideals?’ Join me...

Looking back over some of the best advice, and a couple of bonus outtakes from the last 99 weeks of the podcast! I'd...