Podcast – Page 2 – Customer Support Leaders

138: Scary Support Stories with Antonio King

138: Scary Support Stories with Antonio King

Antonio King digs into the s’mores while telling of the time they oversold the shoes and the systems shut down one by one… I'd...

Charlotte

28th October 2020

137: Scary Support Stories with Nate Brown

137: Scary Support Stories with Nate Brown

Nate Brown tells how he had to join the dark side to get anything like a resolution to a problem with a demonic...

Charlotte

27th October 2020

136: Scary Support Stories with Matt Dale

136: Scary Support Stories with Matt Dale

Matt Dale joins me to tell the story of a possessed laptop. And I have rather too much fun with sound effects. I'd...

Charlotte

26th October 2020

135: Support’s Relationship to Sales with Liz Love

135: Support’s Relationship to Sales with Liz Love

Liz Love, CCO at ProdPad, comes on the podcast for the first time, to talk about how ProdPad has joined up the customer...

Charlotte

23rd October 2020

134: Support’s Relationship to Sales with Nicholas Zeisler

134: Support’s Relationship to Sales with Nicholas Zeisler

Nicholas Zeisler, of Zeisler Consulting, (“Zee” to his friends, and “Zed” to this British friend) returns to talk about how CX can minimise friction in...

Charlotte

22nd October 2020

133: Support’s Relationship to Sales with Greg Skirving

133: Support’s Relationship to Sales with Greg Skirving

Greg Skirving returns to talk about the Three Days with the customer, and how nothing happens without the sale. I'd love your thoughts on...

Charlotte

21st October 2020

132: Support’s Relationship to Sales with Natalie Petruch-Trent

132: Support’s Relationship to Sales with Natalie Petruch-Trent

Natalie Petruch-Trent has been a panel guest before, but joins me one-to-one for the first time today. We talk about the importance of...

Charlotte

20th October 2020

131: Support’s Relationship to Sales with Jason Cutter

131: Support’s Relationship to Sales with Jason Cutter

Jason Cutter is primarily a salesperson, not a support person! But he brings his deep cross-functional expertise to help me kick off a...

Charlotte

19th October 2020

130: Support’s Relationship to Product with Ashley Sachs

130: Support’s Relationship to Product with Ashley Sachs

Ashley Sachs joins me for the first time. We ponder the particular challenges of remote work in the communications between Support and Product. I'd...

Charlotte

16th October 2020

129: Support’s Relationship to Product with Andrea Saez

129: Support’s Relationship to Product with Andrea Saez

Andrea Saez joins me for the first time, where we talk about capturing all customer conversations and using that feedback to validate the...

Charlotte

15th October 2020