Podcast – Page 2 – Customer Support Leaders

214: Knowledge Management with Tadas Labudis

214: Knowledge Management with Tadas Labudis

Tadas Labudis is the CEO and Founder of Prodsight. Today he returns to tell me about Prodsight’s own knowledge journey: from not believing he...

Charlotte

8th July 2021

213: Knowledge Management with Simone Secci

213: Knowledge Management with Simone Secci

Simone Secci rebuilt a knowledge base from scratch, banking on being able to show its value much further down the road. It worked!...

Charlotte

7th July 2021

212: Knowledge Management with Cynthia Ng

212: Knowledge Management with Cynthia Ng

Cynthia Ng describes how GitLab approach all their knowledge with a ‘Handbook First’ ethos, and how their value of Transparency informs everything they...

Charlotte

6th July 2021

211: Knowledge Management with Aprill Allen

211: Knowledge Management with Aprill Allen

Aprill Allen, a Knowledge Management Consultant & KCS Specialist at Knowledge Bird, helps support teams stop being so overloaded with solving the same...

Charlotte

5th July 2021

210: Fireside with Nicholas Zeisler

210: Fireside with Nicholas Zeisler

According to “Zee” (if I could only say it), we’re doing CX wrong! Nicholas Zeisler joins again to tell us why we’re doing...

Charlotte

2nd July 2021

209: Fireside with Ash Rhodes

209: Fireside with Ash Rhodes

What a conversation! Ash comes on the podcast to talk about job hunting in Customer Support Leadership, but we only get there via...

Charlotte

25th June 2021

208: Fireside with Doug Akers

208: Fireside with Doug Akers

Doug and I talked quite some time ago about “All-Hands Support”, which becomes a mini fireside episode today. We talk about the type...

Charlotte

18th June 2021

207: Fireside with Josh Magsam

207: Fireside with Josh Magsam

Josh brings a really interesting topic to the fireside today: specialisms in Customer Support and Service. We talk about everything from expertise to...

Charlotte

11th June 2021

206: Fireside with Jim Israel

206: Fireside with Jim Israel

Jim Israel talks about the dangers of developing a culture of heroism in our teams, despite being the type of folks who always...

Charlotte

4th June 2021

205: Fireside with Vlad Shlosberg

205: Fireside with Vlad Shlosberg

Vlad Shlosberg is building a business that enables organisations to better connect with their customers. As a creator of a support/success tool like...

Charlotte

28th May 2021