Podcast – Page 2 – Customer Support Leaders

237: Fireside with Sophie Heller

237: Fireside with Sophie Heller

Sophie Heller joins me from Outschool, which, as you might expect, experienced serious hypergrowth in the wake of COVID-19! Sophie explores how those...

Charlotte

18th February 2022

236: Fireside with Sam Semuhin

236: Fireside with Sam Semuhin

Sam Semuhin is Customer Care Manager at Upflow. Today, she wanted to talk tools! We cover the pain, the overthinking, the money, the...

Charlotte

11th February 2022

235: Fireside with Jason Yun

235: Fireside with Jason Yun

Jason Yun, co-founder of Relay, has a background in the medical profession, and had his interest piqued by my chat with Ethan a...

Charlotte

4th February 2022

234: Fireside with Valentina Thoerner

234: Fireside with Valentina Thoerner

Empress Val has led Product, and led Support. How should these teams work together? We talk about Product accessing Support data, and meander...

Charlotte

28th January 2022

233: Fireside with Craig Stoss

233: Fireside with Craig Stoss

I hooked Craig back, as we kick off 2022 (!), to talk about what is probably top of mind for a lot of...

Charlotte

21st January 2022

232: Fireside with Ethan Walfish

232: Fireside with Ethan Walfish

Ethan Walfish believes there are a lot of things we can learn in Support from the medical profession. Also: when is an Operating...

Charlotte

14th January 2022

231: Fireside with Ash Rhodes

231: Fireside with Ash Rhodes

Ash returns to tell me I’m wrong. I tell him he’s wrong. And then we have a very civilised discussion about the double-edged...

Charlotte

7th January 2022

230: Fireside with Simone Secci

230: Fireside with Simone Secci

Simone returned for a chat in mid-December ’21, to talk about building careers in Support, and specifically helping people in your team transition...

Charlotte

31st December 2021

229: Fireside with Matt Dale

229: Fireside with Matt Dale

Matt joined me in the run-up to Christmas, and in the wake of The Great Resignation, to talk about: what happens when good...

Charlotte

24th December 2021

228: Fireside with Craig Stoss

228: Fireside with Craig Stoss

Craig joins me to talk about one of my passions - data! In this case, what’s useful for your Support team to know,...

Charlotte

17th December 2021