Podcast – Page 2 – Customer Support Leaders

Nick Zeisler believes we should take on the stress of our customers, in all our communications. Everything is recovery, down to the micro...

Stacy believes that the key to the Perfect Support Email is the ‘hook’ that engenders the trust of the customer. It’s about understanding...

Ethan Walfish is a former panelist (take a listen to our discussion on Support Leadership 2.0 back in episode 105), and joins me...

Josh and I settle on the idea that a Support team that generates revenue is effectively another product, and deserves similar investment and...

Craig returns to reinforce the idea that "Customer Experience is a mindset, not a department". We talk about how Support relates to all...

Natalie leads a team that has been everywhere in the business! Here, we talk about the relative merits of each placement, but also...

Doug Akers joins me for the first time today, to talk about Support in the Business. Doug is a strategic technology leader who...

Greg joins me to talk about the role of Support in the business, and reminds me that a user guide is another form...

Diane Garcia debuts on the podcast to talk about the freedoms that come with working in a startup, and nice it would be...

Nicole Jackson found that many startup founders cared a lot about their customers, and hit a lot of the same problems when it...