Podcast – Page 20 – Customer Support Leaders

11: Awkward Conversations with Hilary Dudek

11: Awkward Conversations with Hilary Dudek

Hilary Dudek believes it's important to allow processing time to deal with the fallout of awkward conversations Tell everyone what you think of this episode........

Charlotte

20th January 2020

10: Future of Support with Jenny Dempsey

10: Future of Support with Jenny Dempsey

Jenny Dempsey and I covered some quite unexpected ground, with a pig. I'd love your thoughts on our first episode! Comment below, and like/love/share/support if...

Charlotte

17th January 2020

9: Future of Support with Kristina King

9: Future of Support with Kristina King

Kristina King gives newcomers in her team a great deal of trust and freedom to try out new things that might improve the customer...

Charlotte

16th January 2020

8: Future of Support with Meredith Molloy

8: Future of Support with Meredith Molloy

Meredith Molloy believes the future of support is in the experience, and how we, as leaders, shape it. I'd love your thoughts on this episode!...

Charlotte

15th January 2020

7: Future of Support with Vanessa Subramaniam

7: Future of Support with Vanessa Subramaniam

Vanessa Subramaniam talks about the future potential of customer segmentation. How do you view the future of support? And what are your plans...

Charlotte

14th January 2020

6: Future of Support with Craig Stoss

6: Future of Support with Craig Stoss

Craig Stoss shared how he believes access to increasing data on customer context will shape support in the future. I'd love your thoughts on this...

Charlotte

13th January 2020

5: Empathy with Ash Rhodes

5: Empathy with Ash Rhodes

Ash Rhodes shared his opinions on how different scales of empathy might be necessary depending on the organisational context. I'd love your thoughts on...

Charlotte

10th January 2020

4: Empathy with Craig Stoss

4: Empathy with Craig Stoss

Craig Stoss believes that context is king when it comes to empathy. Find Craig's own blog over at www.stoss.ca.I'd love your thoughts on...

Charlotte

9th January 2020

3: Empathy with Natalie Ruhl

3: Empathy with Natalie Ruhl

Natalie Ruhl talked to me about using thought experiments to promote the right empathic response in support. I'd love your thoughts on this episode!...

Charlotte

8th January 2020

2: Empathy with Matt Dale

2: Empathy with Matt Dale

Matt Dale ponders whether natural empathy levels can be enhanced with practice, in the same way an athlete trains for their sport, and...

Charlotte

7th January 2020