Podcast – Page 3 – Customer Support Leaders

229: Fireside with Matt Dale

229: Fireside with Matt Dale

Matt joined me in the run-up to Christmas, and in the wake of The Great Resignation, to talk about: what happens when good...

Charlotte

24th December 2021

228: Fireside with Craig Stoss

228: Fireside with Craig Stoss

Craig joins me to talk about one of my passions - data! In this case, what’s useful for your Support team to know,...

Charlotte

17th December 2021

227: Fireside with Nate Brown

227: Fireside with Nate Brown

Here, 100 weeks into the podcast, we ask: ‘How does your CX match up to your company values, mission and ideals?’ Join me...

Charlotte

10th December 2021

226: 99 Weeks Done

226: 99 Weeks Done

Looking back over some of the best advice, and a couple of bonus outtakes from the last 99 weeks of the podcast! I'd...

Charlotte

3rd December 2021

225: “In Support, I Believe…” with Simone Secci

225: “In Support, I Believe…” with Simone Secci

Simone Secci shares his Support Belief: It’s not always about giving the customer exactly what they expect. I'd love your thoughts on...

Charlotte

10th September 2021

224: “In Support, I Believe…” with Matt Dale

224: “In Support, I Believe…” with Matt Dale

Matt Dale shares his Support Belief: It’s all about making a human connection. I'd love your thoughts on this episode! Comment below, and...

Charlotte

3rd September 2021

223: “In Support, I Believe…” with Craig Stoss

223: “In Support, I Believe…” with Craig Stoss

Craig Stoss shares his foremost Support Belief: The Customer Experience is the most import consideration I'd love your thoughts on this episode! Comment...

Charlotte

27th August 2021

222: “In Support, I Believe…” with Ryan Klausner

222: “In Support, I Believe…” with Ryan Klausner

Ryan Klausner returns, this time from a new role, to share his most fundamental Support Belief: Agent Experience is as important as Customer...

Charlotte

20th August 2021

221: “In Support, I Believe…” with Charlotte Ward

221: “In Support, I Believe…” with Charlotte Ward

Your very host, Charlotte Ward, tells of her most fundamental Support Belief: Metrics should measure, not rule. I'd love your thoughts on this...

Charlotte

13th August 2021

219: Building a Team from Scratch with Kat Olsheske

219: Building a Team from Scratch with Kat Olsheske

In Kat Olsheske’s first outing on the podcast, she talks about the transferrable skills and knowledge every support leader brings to a new...

Charlotte

15th July 2021