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  • Interviews
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229: Fireside with Matt Dale
229: Fireside with Matt Dale

Matt joined me in the run-up to Christmas, and in the wake of The Great Resignation, to talk about: what happens when good...
Charlotte
24th December 2021

228: Fireside with Craig Stoss
228: Fireside with Craig Stoss

Craig joins me to talk about one of my passions - data! In this case, what’s useful for your Support team to know,...
Charlotte
17th December 2021

227: Fireside with Nate Brown
227: Fireside with Nate Brown

Here, 100 weeks into the podcast, we ask: ‘How does your CX match up to your company values, mission and ideals?’ Join me...
Charlotte
10th December 2021

226: 99 Weeks Done
226: 99 Weeks Done

Looking back over some of the best advice, and a couple of bonus outtakes from the last 99 weeks of the podcast! I'd...
Charlotte
3rd December 2021

225: “In Support, I Believe…” with Simone Secci
225: “In Support, I Believe…” with Simone Secci

Simone Secci shares his Support Belief: It’s not always about giving the customer exactly what they expect.   I'd love your thoughts on...
Charlotte
10th September 2021

224: “In Support, I Believe…” with Matt Dale
224: “In Support, I Believe…” with Matt Dale

Matt Dale shares his Support Belief: It’s all about making a human connection. I'd love your thoughts on this episode! Comment below, and...
Charlotte
3rd September 2021

223: “In Support, I Believe…” with Craig Stoss
223: “In Support, I Believe…” with Craig Stoss

Craig Stoss shares his foremost Support Belief: The Customer Experience is the most import consideration I'd love your thoughts on this episode! Comment...
Charlotte
27th August 2021

222: “In Support, I Believe…” with Ryan Klausner
222: “In Support, I Believe…” with Ryan Klausner

Ryan Klausner returns, this time from a new role, to share his most fundamental Support Belief: Agent Experience is as important as Customer...
Charlotte
20th August 2021

221: “In Support, I Believe…” with Charlotte Ward
221: “In Support, I Believe…” with Charlotte Ward

Your very host, Charlotte Ward, tells of her most fundamental Support Belief: Metrics should measure, not rule. I'd love your thoughts on this...
Charlotte
13th August 2021

219: Building a Team from Scratch with Kat Olsheske
219: Building a Team from Scratch with Kat Olsheske

In Kat Olsheske’s first outing on the podcast, she talks about the transferrable skills and knowledge every support leader brings to a new...
Charlotte
15th July 2021
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