Podcast – Page 3 – Customer Support Leaders

204: Fireside with Lauren Fearn

204: Fireside with Lauren Fearn

Lauren Fearn comes to chat about creating growth opportunities and pathways in Support, so that you can continue to challenge, develop, and ultimately...

Charlotte

21st May 2021

203: Fireside with Hannah Steiman

203: Fireside with Hannah Steiman

Hannah Steiman, from Peak Support, joins me today, to talk about how we even begin to consider finding the right outsourcing partner in support,...

Charlotte

14th May 2021

202: Fireside with Sharad Khandelwal

202: Fireside with Sharad Khandelwal

Sharad Khandelwal, co-founder and CEO of Sentisum, joins the podcast today, to talk about accessing valuable insights in all those communications support teams...

Charlotte

7th May 2021

201: Fireside with Ethan Walfish

201: Fireside with Ethan Walfish

Ethan Walfish explains how we can apply a scientific approach - semiotic theory - when trying to understand our customers' context, and therefore meet...

Charlotte

30th April 2021

200: Managing Change with Lauren Rose Eimers

200: Managing Change with Lauren Rose Eimers

Lauren joins me for two milestones: the 200th episode of the podcast, and my birthday! It’s always an interesting chat with Lauren, and...

Charlotte

23rd April 2021

199: Managing Change with Josh Magsam

199: Managing Change with Josh Magsam

Josh talks about thee easy bits and the challenges in dealing with any change, and how sometimes, the key is in a team...

Charlotte

22nd April 2021

198: Managing Change with Adela Bodor

198: Managing Change with Adela Bodor

Adela Bodor joins me for the first time, and from a space I’ve never ventured into beyond the building site: cement! Her organisation...

Charlotte

21st April 2021

197: Managing Change with Natalie Ruhl

197: Managing Change with Natalie Ruhl

Natalie and I are both of the similar mindset that sometimes you just have to ‘do’ the change, rather than get caught up...

Charlotte

20th April 2021

196: Managing Change with Lauren Fearn

196: Managing Change with Lauren Fearn

Lauren Fearn, a previous panelist, returns to the podcast for our first one-to-one chat, where we pick up our panel conversation on managing...

Charlotte

19th April 2021

195: The Perfect Support Email with Leslie O’Flahavan

195: The Perfect Support Email with Leslie O’Flahavan

Leslie O’Flahavan is a get-to-the point writer and an experienced, versatile writing instructor. E-WRITE owner since 1996, Leslie has been writing content and...

Charlotte

16th April 2021