Podcast – Page 3 – Customer Support Leaders

Greg Skirving has moved from an organisation where she was a product expert, to one where she is new to the whole tech stack....

Alyssa Percell is on the brink of a new role, and shares her wisdom around managing expectations and desire for action against patience and...

Natalie Ruhl has been in her current role for three years, but reflects back to her first 30 days, and how it compares now...

Lauren Rose Eimers returns to talk about how important it is to listen, and accept that you don't - and can't - know everything...

Stacy Justino got some great advice from her former boss - be patient with yourself - and it served her well in her first...

Josh Magsam and I talk about the potentially disparate cultures in global teams, and how we need to recognise that cultures manifest in many...

Simone Secci shares how what he has learned from the movies: that "adaptation" is a far more meaningful approach to dealing with a global...

Aurore Lanchart joins us for the first time to talk about how we should pay particular attention to the entire cultural context of our...

Hilary Dudek leads a support team in central Europe, and provides support in 20 languages! Here she talks about how she figures out each...

Chris Taylor is figuring out how he handles different customer bases in a scale-up, and how to manage their different expectations. I'd love your...