Podcast – Page 3 – Customer Support Leaders

183: Startup Support with Aurore Lanchart

183: Startup Support with Aurore Lanchart

Aurore Lanchart comes back after a long break, to talk about the importance of establishing tone in a startup. I'd love your thoughts...

Charlotte

31st March 2021

182: Startup Support with Craig Stoss

182: Startup Support with Craig Stoss

Craig believes one of the challenges with support in a startup environment is that it often begins with people who have never done...

Charlotte

30th March 2021

181: Startup Support with Zeni Bandy

181: Startup Support with Zeni Bandy

Zeni Bandy returns to the podcast this week, to talk about tackling support in a startup environment. Her biggest piece of advice: “Get...

Charlotte

29th March 2021

180: Fireside with Valentina Thoerner

180: Fireside with Valentina Thoerner

Valentina Thoerner is a Empress in the support world, and, having moved from a support lead role at Automattic, now heads up Product...

Charlotte

26th March 2021

179: Fireside with Eric Kades

179: Fireside with Eric Kades

Eric Kades joins me to talk about saving our team’s time, and saving our customers’ time. Eric is the Founder of TextChat, a...

Charlotte

19th March 2021

178: You’re the Host with Craig Stoss

178: You’re the Host with Craig Stoss

Craig questions me on collaboration with other teams! We cover everything from Product to BPO, and everything in between. I also tell an...

Charlotte

12th March 2021

177: Fireside with Chris Taylor

177: Fireside with Chris Taylor

Chris Taylor returns today, having recently taken on a new business function - Customer Success - and then we fangirl/fanboy on Jira a...

Charlotte

5th March 2021

176: You’re the Host with Matt Dale

176: You’re the Host with Matt Dale

Matt Dale takes the mic from me today, and interviews me about starting in a new role. I'd love your thoughts on this...

Charlotte

26th February 2021

175: Fireside with Tadas Labudis

175: Fireside with Tadas Labudis

Tadas Labudis is the CEO and Founder of Prodsight - a customer feedback intelligence platform. Tadas founded Prodsight in 2018 to help companies understand their...

Charlotte

19th February 2021

174: You’re the Host with Vlad Shlosberg

174: You’re the Host with Vlad Shlosberg

Recorded the week after I spoke to five leaders about Slack as a support channel, Vlad Shlosberg grills me on how much I...

Charlotte

12th February 2021