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156: Year in Review: Metrics
156: Year in Review: Metrics

Just Charlotte this week! So many leaders, so many lenses on support metrics! I'd love your thoughts on this episode! Comment below, and...
Charlotte
21st December 2020

155: Year in Review: Leadership Careers
155: Year in Review: Leadership Careers

Just Charlotte this week! In a year where I started a new role, it’s also been interesting to explore careers in Support, and...
Charlotte
18th December 2020

154: Year in Review: Frustrations and Awkward Conversations
154: Year in Review: Frustrations and Awkward Conversations

Just Charlotte this week! I look back at my own awkward conversations, and wonder why the world isn’t changing faster. I'd love your...
Charlotte
17th December 2020

153: Year in Review: The First Week
153: Year in Review: The First Week

Just Charlotte this week! I look back over the first week’s topic: Empathy in Customer Support. I'd love your thoughts on this episode!...
Charlotte
16th December 2020

152: Year in Review: Podcast Journey Part 2
152: Year in Review: Podcast Journey Part 2

Just Charlotte this week! How remote work and the podcast have intertwined.I'd love your thoughts on this episode! Comment below, and like/love/share/support if...
Charlotte
15th December 2020

151: Year in Review: Podcast Journey Part 1
151: Year in Review: Podcast Journey Part 1

Just Charlotte this week! Here I tell a little about where it all began…. I'd love your thoughts on this episode! Comment below,...
Charlotte
14th December 2020

150: Fireside with Mo McKibbin
150: Fireside with Mo McKibbin

Mo McKibbin talks about the challenges of screening for those magical unicorns: technical, customer success-support hybrids, remote, in Europe, ideally with specific industry experience....
Charlotte
11th December 2020

149: Fireside with Steve Bederman
149: Fireside with Steve Bederman

Steve Bederman joins the podcast today, beginning a conversation around "omni-plus" support, and taking a tour through change management for large teams. Steve is...
Charlotte
4th December 2020

148: Fireside with Greg Skirving
148: Fireside with Greg Skirving

Greg Skirving describes how the scope of support can creep through the ease of access to a support team. I'd love your thoughts on this...
Charlotte
27th November 2020

147: Fireside with Kaylin Bailey
147: Fireside with Kaylin Bailey

Kaylin Bailey returns to talk about productivity in support at all levels - personally, across the organisation, and on the front line. I'd...
Charlotte
20th November 2020
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