Podcast – Page 3 – Customer Support Leaders

82: Remote Work with Hilary Dudek

82: Remote Work with Hilary Dudek

Hilary Dudek is hiring globally, and I'm hiring globally. Here, we talk about how that has some challenges, and how in other ways it...

Charlotte

26th May 2020

81: Remote Work with Matt Dale

81: Remote Work with Matt Dale

Matt Dale leads a team that discovered they needed to be intentional about remote work as a develop a conscious set of behaviours to...

Charlotte

25th May 2020

80: Forecasting in Support with Ash Rhodes

80: Forecasting in Support with Ash Rhodes

Ash Rhodes and I eventually get to the point in this conversation! We talk about how it's okay to have some margin of error...

Charlotte

22nd May 2020

79: Forecasting in Support with Matt Dale

79: Forecasting in Support with Matt Dale

Matt Dale leads a large team, looking after a complex set of products, with a hugely variable customer base. Oh, and he has to...

Charlotte

21st May 2020

78: Forecasting in Support with Greg Skirving

78: Forecasting in Support with Greg Skirving

Greg Skirving discusses how you cope with needing an extra 3.4 people! I'd love your thoughts on this episode! Comment below, and like/love/share/support if...

Charlotte

20th May 2020

77: Forecasting in Support with Mike Redbord

77: Forecasting in Support with Mike Redbord

Mike Redbord believes forecasting for future load can be powered by a good spreadsheet, and can in turn empower your conversations with other parts...

Charlotte

19th May 2020

76: Forecasting in Support with Craig Stoss

76: Forecasting in Support with Craig Stoss

Craig Stoss and I both wish we had the magic formula for forecasting potential load changes when product changes are on the horizon. I'd...

Charlotte

18th May 2020

75: Support Contributing to Revenue with Josh Magsam

75: Support Contributing to Revenue with Josh Magsam

Josh Magsam knows that you can extract data from surveys and conversations that can better direct and inform both product roadmap and corporate strategy....

Charlotte

15th May 2020

74: Support Contributing to Revenue with Erica Mancuso

74: Support Contributing to Revenue with Erica Mancuso

Erica Mancuso guested on the IWD special panel, and now returns to talk to me about driving revenue from Support. No-one in Support really...

Charlotte

14th May 2020

73: Support Contributing to Revenue with Craig Stoss

73: Support Contributing to Revenue with Craig Stoss

Craig Stoss describes how a request to change a button colour might not just be a request to change a button colour... I'd love...

Charlotte

13th May 2020