Podcast – Page 3 – Customer Support Leaders

128: Support’s Relationship to Product with Matt Dale

128: Support’s Relationship to Product with Matt Dale

Matt Dale returns to the podcast, to share the importance of two-way conversations in this relationship. I'd love your thoughts on this episode! Comment...

Charlotte

14th October 2020

127: Support’s Relationship to Product with Craig Stoss

127: Support’s Relationship to Product with Craig Stoss

Craig Stoss and I talk about how the Support<->Product loop can be a positively charged spiral. I'd love your thoughts on this episode! Comment...

Charlotte

13th October 2020

126: Support’s Relationship to Product with Simone Secci

126: Support’s Relationship to Product with Simone Secci

Simone Secci and I talk about strategising with Product on how to use customer feedback. I'd love your thoughts on this episode! Comment...

Charlotte

12th October 2020

125: Freelancing in Support with Nicole Jackson

125: Freelancing in Support with Nicole Jackson

Nicole Jackson joins me for the first time, as we explore the balance between creating content and creating consultancy. Once you've listened to...

Charlotte

9th October 2020

124: Freelancing in Support with Mo McKibbin

124: Freelancing in Support with Mo McKibbin

Mo McKibbin and I talk about the dark side of freelancing, and how hard it is to sell oneself, and hear the ker-ching...

Charlotte

8th October 2020

123: Freelancing in Support with Andrei Kamarouski

123: Freelancing in Support with Andrei Kamarouski

Andrei Kamarouski works as a Zendesk consultant on Upwork, and has made a long-term career out of it. From there, he's using his experience to...

Charlotte

7th October 2020

122: Freelancing in Support with Jenny Dempsey

122: Freelancing in Support with Jenny Dempsey

Jenny, who was my first ever guest, returns to talk about how her side hustle became a full-time job, and how she’s had...

Charlotte

6th October 2020

121: Freelancing in Support with Zeni Bandy

121: Freelancing in Support with Zeni Bandy

Zeni Bandy returns to talk about how freelancing is a great opportunity to both pivot and learn. I'd love your thoughts on this...

Charlotte

5th October 2020

Bonus – INBOUND 2020

Bonus – INBOUND 2020

Today I finally get the opportunity to share my session from INBOUND 2020 with you! Thanks to the awesome folks at HubSpot for...

Charlotte

28th September 2020

120: CSAT with Simone Secci

120: CSAT with Simone Secci

Simone Secci thinks we should pay particular attention to the negative reviews. I'd love your thoughts on this episode! Comment below, and like/love/share/support if...

Charlotte

25th September 2020