Search Results for “Craig-stoss” – Page 2

173: Fireside with Craig Stoss

173: Fireside with Craig Stoss

Craig Stoss joins me again to talk about providing support through social media channels, and some of our common frustrations as customers who...

Charlotte

5th February 2021

127: Support’s Relationship to Product with Craig Stoss

127: Support’s Relationship to Product with Craig Stoss

Craig Stoss and I talk about how the Support<->Product loop can be a positively charged spiral. I'd love your thoughts on this episode! Comment...

Charlotte

13th October 2020

113: Support Scope with Craig Stoss

113: Support Scope with Craig Stoss

Craig Stoss talks about how the scope of support evolves over time. I'd love your thoughts on this episode! Comment below, and like/love/share/support...

Charlotte

16th September 2020

110: Fireside with Craig Stoss

110: Fireside with Craig Stoss

Craig Stoss talks to me about “flipping Support”. And that’s not a Brit euphemism - he really means it: turning attitudes to Support...

Charlotte

11th September 2020

109: Panel: If I Knew Then, What I Know Now….

109: Panel: If I Knew Then, What I Know Now….

Natalie Petruch-Trent Greg Skirving Matt Dale Simone Secci Craig Stoss Five leaders join me to talk about the wonderful, frustrating and elusive nature...

Charlotte

4th September 2020

107: Panel: Metrics 2.0

107: Panel: Metrics 2.0

Zeni Bandy Greg Skirving Craig Stoss Matt Dale Antonio King Five leaders join me to talk about the evolution of metrics in Support...

Charlotte

21st August 2020

105: Panel: Support Leadership 2.0

105: Panel: Support Leadership 2.0

Zeni Bandy Josh Magsam Matt Dale Ethan Walfish Greg Skirving Craig Stoss Six leaders join me to talk about the future of Support...

Charlotte

7th August 2020

101: Panel: Return to Normality

101: Panel: Return to Normality

Hilary Dudek Simone Secci Craig Stoss Lauren Rose Eimers Ash Rhodes Greg Skirving This week we return to a panel season, and ask...

Charlotte

10th July 2020

Throwback Week!

Throwback Week!

This week is all about re-surfacing that great advice from the archives. A new or another chance to listen to some of those...

Charlotte

1st June 2020

84: Remote Work with Craig Stoss

84: Remote Work with Craig Stoss

Craig Stoss has lead teams both in the office and remotely. Here, we talk about how we handle having team members across a huge...

Charlotte

28th May 2020

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