Week 16 Topic: Building Leaders in Your Team
Ryan Klausner makes his debut on a single guest spot, to discuss the importance of investing in potential leaders in your team.
Charlotte Ward •
59: Building Leaders in Your Team with Ryan Klausner
About this episode
Ryan Klausner
Transcript
Charlotte Ward: 0:13
Hello and welcome to episode 59 of the Customer Support Leaders Podcast. I'm Charlotte Ward. The theme for this week is building leaders in your team, so stay tuned for five leaders talking about that very topic. This week I would like to welcome back a previous panel podcast guest, Ryan Klausner. Ryan, would you like to introduce yourself properly to our listeners?
Ryan Klausner: 0:43
Happy to, Charlotte, and only if I can do it properly.
Charlotte Ward: 0:46
Only properly. I only can do proper introductions.
Ryan Klausner: 0:50
That was an improper introduction. My name is Ryan Klausner. I am a customer support, customer operations, and customer success leader. I've worked in the space in a leadership capacity for uh over a decade now. I'm currently with Orion Labs. They're based in San Francisco. They're a voice-first enterprise communication platform that helps connect frontline workers and teams with AI-driven automation on our Push to Talk platform. I am responsible for both the customer support and customer success operations within our organization and happy to speak about that.
Charlotte Ward: 1:24
Thank you so much, Ryan. Um, so the topic for this week is building leaders in your team.
Ryan Klausner: 1:31
Absolutely. So from a few perspectives, I guarantee you there are several folks within your existing team who want to level up their experience and likely step into a leadership opportunity or advance their career in some capacity. But with usually rare exception, some form of leadership is part of that. I think that there's several ways of obviously approaching this, but what I have enjoyed doing and have had some success historically is making sure that I have a close rapport with my team. So, you know, aside from weekly one-on-ones with team members having some sort of quarterly review in terms of their own professional development, where do they want to go in a candid way? And I think it's really important not to keep t
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