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Customer Support Leaders podcast in the making! – Part 2

Customer Support Leaders podcast in the making! – Part 2

You know why I’m developing a podcast. Today I’m going to tell you a little of the ‘Who’. First, me. Just in case you’ve...

Charlotte

14th December 2019

Six Great Support Sources – Volume 2

Six Great Support Sources – Volume 2

A collection of customer support content, found just for you. I'd really love to meet the company who hires ahead of need (properly,...

Charlotte

6th December 2019

Pick-A-Ticket

Pick-A-Ticket

Gosh, I hate calling customer communications “tickets”, but I do, on the other hand, love an allowance of alliteration. So, “Pick-a-Ticket”, it was. ...

Charlotte

3rd December 2019

Customer Support Leaders podcast in the making! – Part 1

Customer Support Leaders podcast in the making! – Part 1

This post is duplicated from my Linkedin publications today. It self-references this site, of course, but for expediency, I have copied it whole here....

Charlotte

1st December 2019

Not Strictly CS, but – ‘A Masterclass in Masterminds’

Not Strictly CS, but – ‘A Masterclass in Masterminds’

What does the word “Mastermind” conjure up in your mind? If you’re in Britain, first and foremost it’s likely to spark fond memories...

Charlotte

28th November 2019

Six Great Support Sources – Volume 1

Six Great Support Sources – Volume 1

A collection of customer support content, found just for you. There's no good reason to link NPS to staff bonuses... is there? Net...

Charlotte

21st November 2019

3 steps to measure your support team’s success

3 steps to measure your support team’s success

As I outlined this article, the first thing I typed was the title: “3 steps to measure your support team's success”. Just that. You...

Charlotte

6th November 2019

Support product team relationship

Support product team relationship

Each part of your business works to its own measures of success. Each has its own differing priorities. Customer Support often tugs in...

Charlotte

26th October 2019

A service to tell your friends about

A service to tell your friends about

I recently posted a real life example of one of my experiences as a customer. It was a tale that related a true story...

Charlotte

24th October 2019

Missed the Mastermind? Here’s the highlights!

Missed the Mastermind? Here’s the highlights!

I’ve come to love these little flashcards on a ring. I bought them, first, just because I needed some sort of little cards for...

Charlotte

11th October 2019

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Results

Tag

Customer Support Leaders podcast in the making! – Part 2

Customer Support Leaders podcast in the making! – Part 2

Six Great Support Sources – Volume 2

Six Great Support Sources – Volume 2

Pick-A-Ticket

Pick-A-Ticket

Customer Support Leaders podcast in the making! – Part 1

Customer Support Leaders podcast in the making! – Part 1

Not Strictly CS, but – ‘A Masterclass in Masterminds’

Not Strictly CS, but – ‘A Masterclass in Masterminds’

Six Great Support Sources – Volume 1

Six Great Support Sources – Volume 1

3 steps to measure your support team’s success

3 steps to measure your support team’s success

Support product team relationship

Support product team relationship

A service to tell your friends about

A service to tell your friends about

Missed the Mastermind? Here’s the highlights!

Missed the Mastermind? Here’s the highlights!