Why Support?
Why Support?
Why Support?
If you’re on any social networking site, and in particular on Facebook, you’ll almost certainly have seen a meme that periodically does the...
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That’s What Friends Are For
That’s What Friends Are For
That’s What Friends Are For
I'm just back from a two-day expo at London’s Excel, dedicated to a gamut of services from call and contact centre technologies, to...
Support Driven Women
Support Driven Women
Support Driven Women
What were you doing this time last year? Maybe it’s your wedding anniversary. Or your kid’s birthday. Or your puppy’s birthday. Or your own birthday. Maybe you lost...
If I knew then what I know now…
If I knew then what I know now…
If I knew then what I know now…
“What do you wish you had known on Day One?”, she asked. It was an almost throwaway question 45mins or so into a...
Cooking up a conference
Cooking up a conference
Cooking up a conference
Two weeks ago I got back from the Support Driven Leadership Summit in Boston. I wrote about some of my experience on the journey...
The Support Driven Leadership Summit
The Support Driven Leadership Summit
The Support Driven Leadership Summit
It was near-dawn on a damp October Monday in Boston. It had been raining most of the weekend before, when I was trying to sightsee...
All customers are YOUR customer
All customers are YOUR customer
All customers are YOUR customer
In my teens, I had a weekend job at a local supermarket. I was earning a heady £2.54 an hour. I was one of the...
Demonstrating value
Demonstrating value
Demonstrating value
Do your customers value what you do for them? Is your team able to articulate the value of your service or product? If your...