Greg joins me to talk about the role of Support in the business, and reminds me that a user guide is another form...

Greg Skirving describes how the scope of support can creep through the ease of access to a support team. I'd love your thoughts on this...

Greg Skirving returns to talk about the Three Days with the customer, and how nothing happens without the sale. I'd love your thoughts on...

Greg Skirving has moved from an organisation where she was a product expert, to one where she is new to the whole tech stack....

Greg Skirving discusses how you cope with needing an extra 3.4 people! I'd love your thoughts on this episode! Comment below, and like/love/share/support if...