Josh brings a really interesting topic to the fireside today: specialisms in Customer Support and Service. We talk about everything from expertise to...

Josh talks about thee easy bits and the challenges in dealing with any change, and how sometimes, the key is in a team...

Josh and I settle on the idea that a Support team that generates revenue is effectively another product, and deserves similar investment and...

Josh Magsam believes a remote workforce encourages diversity, but even largely remote companies need to work hard to foster diversity in each geography. I'd...

Josh Magsam joins me in the new Customer Support Leaders Fireside series. In these sessions, guests bring their own topics for a more...

Josh Magsam and I talk about the potentially disparate cultures in global teams, and how we need to recognise that cultures manifest in many...

Josh Magsam knows that you can extract data from surveys and conversations that can better direct and inform both product roadmap and corporate strategy....

Josh Magsam believes you can help potential leaders build and hone those gut instincts that are based on experience. I'd love your thoughts on this...