Lauren joins me for two milestones: the 200th episode of the podcast, and my birthday! It’s always an interesting chat with Lauren, and...

Lauren Rose Eimers returns to talk about how important it is to listen, and accept that you don't - and can't - know everything...

Lauren Rose Eimers believes boundaries come in many forms. What we are willing to accept in a work environment. What shape our working day...

Lauren Rose Eimers thinks there is a perfect combo out there of great knowledge documentation, hiring self starters, and getting them buddied up in...

Lauren Eimers talks about how prehistoric creatures and awkward conversations have something in common.  There's so many ways to get involved in Customer Support Leaders!!...