Mike Redbord tells me how to show the actual value to the business in providing support to those users of your product or...

Mike Redbord believes you can build the scope of Support by saying “Yes” as much as possible! I'd love your thoughts on this...

Mike Redbord believes forecasting for future load can be powered by a good spreadsheet, and can in turn empower your conversations with other parts...

Mike Redbord and I talk about how difficult it is to balance sales in support, but how it isn't really "Sales" at all. The trick...

Mike Redbord and I talk about how support can be a great springboard to any part of the business, or how you can double...

Mike Redbord thinks that as we scale, we should work hard to retain the storytelling habits that are natural in small teams. I'd...