nicholas-zeisler

210: Fireside with Nicholas Zeisler

210: Fireside with Nicholas Zeisler

According to “Zee” (if I could only say it), we’re doing CX wrong! Nicholas Zeisler joins again to tell us why we’re doing...

Charlotte

2nd July 2021

193: The Perfect Support Email with Nicholas Zeisler

193: The Perfect Support Email with Nicholas Zeisler

Nick Zeisler believes we should take on the stress of our customers, in all our communications. Everything is recovery, down to the micro...

Charlotte

14th April 2021

134: Support’s Relationship to Sales with Nicholas Zeisler

134: Support’s Relationship to Sales with Nicholas Zeisler

Nicholas Zeisler, of Zeisler Consulting, (“Zee” to his friends, and “Zed” to this British friend) returns to talk about how CX can minimise friction in...

Charlotte

22nd October 2020

118: CSAT with Nicholas Zeisler

118: CSAT with Nicholas Zeisler

Nicholas Zeisler, of Zeisler Consulting, joins me on the podcast for the first time, to talk about how we should pay attention to all the...

Charlotte

23rd September 2020