service

I recently posted a real life example of one of my experiences as a customer. It was a tale that related a true story...

Today is my eldest son’s ninth birthday. My youngest is four. Between them I’ve made 13 birthday cakes. Each bespoke, on demand, and...

I'm just back from a two-day expo at London’s Excel, dedicated to a gamut of services from call and contact centre technologies, to...

I watched Breakfast at Tiffany’s earlier this week, for probably the hundredth time. I could recite most of it by heart. It is, as...

Two weeks ago I got back from the Support Driven Leadership Summit in Boston. I wrote about some of my experience on the journey...

In my teens, I had a weekend job at a local supermarket. I was earning a heady £2.54 an hour. I was one of the...

When I ponder all the service experiences I have, and indeed we all have, as a customer every day, it’s very simple to...

Do your customers value what you do for them? Is your team able to articulate the value of your service or product? If your...

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