Simone returned for a chat in mid-December ’21, to talk about building careers in Support, and specifically helping people in your team transition...

Simone Secci shares his Support Belief: It’s not always about giving the customer exactly what they expect.   I'd love your thoughts on...

Simone Secci rebuilt a knowledge base from scratch, banking on being able to show its value much further down the road. It worked!...

Simone Secci and I talk about strategising with Product on how to use customer feedback.   I'd love your thoughts on this episode! Comment...

Simone Secci thinks we should pay particular attention to the negative reviews. I'd love your thoughts on this episode! Comment below, and like/love/share/support if...

Simone Secci is second up in the new Customer Support Leaders Fireside series. In these sessions, guests bring their own topics for a more...

Simone Secci shares how what he has learned from the movies: that "adaptation" is a far more meaningful approach to dealing with a global...