support

Applying Scales to Human Emotions

Applying Scales to Human Emotions

What’s in a number? Quite a lot, if you’re incentivising agents on it. Or marketing your service based on it. But what does...

Charlotte

29th February 2020

Bee-ware of Burnout

Bee-ware of Burnout

It’s February. This month, around 85% of all the commercial honeybee hives available in the US will have been packed off on trucks...

Charlotte

17th February 2020

Customer Support Leaders podcast in the making! – Part 6

Customer Support Leaders podcast in the making! – Part 6

The last in the series. This is the journey of How I put this together. It’s worth pointing out right now, that I’m...

Charlotte

11th January 2020

Choosing tools wisely

Choosing tools wisely

Whatever solution your organisation needs right now, finding the tool to support it is a challenge. Often, a need is identified, an outline budget...

Charlotte

5th January 2020

Empathy in Support

Empathy in Support

Empathy is high on the list of sought-after attributes for anyone looking to work in customer support. An immeasurable quality, empathy is also highly...

Charlotte

3rd January 2020

Pick-A-Ticket

Pick-A-Ticket

Gosh, I hate calling customer communications “tickets”, but I do, on the other hand, love an allowance of alliteration. So, “Pick-a-Ticket”, it was. ...

Charlotte

3rd December 2019

3 steps to measure your support team’s success

3 steps to measure your support team’s success

As I outlined this article, the first thing I typed was the title: “3 steps to measure your support team's success”. Just that. You...

Charlotte

6th November 2019

A career in support?

A career in support?

What is something about a career in support that not many people know or realize? This question is prompt number 4 of the Support...

Charlotte

22nd September 2019

Why Support?

Why Support?

If you’re on any social networking site, and in particular on Facebook, you’ll almost certainly have seen a meme that periodically does the...

Charlotte

17th September 2019

Are you HM or LM?

Are you HM or LM?

If you’re on any social networking site, and in particular on Facebook, you’ll almost certainly have seen a meme that periodically does the...

Charlotte

7th August 2019

15

Results

Tag

Applying Scales to Human Emotions

Applying Scales to Human Emotions

Bee-ware of Burnout

Bee-ware of Burnout

Customer Support Leaders podcast in the making! – Part 6

Customer Support Leaders podcast in the making! – Part 6

Choosing tools wisely

Choosing tools wisely

Empathy in Support

Empathy in Support

Pick-A-Ticket

Pick-A-Ticket

3 steps to measure your support team’s success

3 steps to measure your support team’s success

A career in support?

A career in support?

Why Support?

Why Support?

Are you HM or LM?

Are you HM or LM?