support

Support Driven Women

Support Driven Women

What were you doing this time last year? Maybe it’s your wedding anniversary. Or your kid’s birthday. Or your puppy’s birthday. Or your own birthday. Maybe you lost...

Charlotte

10th March 2019

What does good support look like?

What does good support look like?

It’s easy to talk about what qualities make a good technical support engineer, or team, or what deliverables and metrics are desirable, or...

Charlotte

13th February 2019

If I knew then what I know now…

If I knew then what I know now…

“What do you wish you had known on Day One?”, she asked. It was an almost throwaway question 45mins or so into a...

Charlotte

22nd December 2018

Cooking up a conference

Cooking up a conference

Two weeks ago I got back from the Support Driven Leadership Summit in Boston. I wrote about some of my experience on the journey...

Charlotte

16th November 2018

The Support Driven Leadership Summit

The Support Driven Leadership Summit

It was near-dawn on a damp October Monday in Boston. It had been raining most of the weekend before, when I was trying to sightsee...

Charlotte

16th November 2018

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Support Driven Women

Support Driven Women

What does good support look like?

What does good support look like?

If I knew then what I know now…

If I knew then what I know now…

Cooking up a conference

Cooking up a conference

The Support Driven Leadership Summit

The Support Driven Leadership Summit