Val discusses using a personality type such as Gretchen Rubin’s Four Tendencies to help you pull a team together, and work with each...

Empress Val has led Product, and led Support. How should these teams work together? We talk about Product accessing Support data, and meander...

Valentina Thoerner is a Empress in the support world, and, having moved from a support lead role at Automattic, now heads up Product...