262: Enhancing Everyone’s Experience with Exceptional Supportability; with Alexis Grant
261: Building a Truly Customer Centric Culture; with Michael Hinshaw
260: Revolutionizing Customer Support: All-Hands Support Delivery from across the Organisation; with Sarah Caminiti
259: Mastering Adaptive Leadership in the Face of Change; with Neal Travis
258: The Danger of Assumptions and Navigating the Nuances of Effective Customer Communication; with Sarah Caminiti
257: Debunking Benchmarks and the Real Power of Customer Feedback; with Ty Givens
256: The Hidden Advantages of Less Local Remote Teams (or “Get Good at Calendars!”); with Alec Moloney
255: Mastering Outage Management; with Lauren Rose Eimers
254: Finding Your Footing: Navigating the Emotional Journey of Career Transition; with Hilary Dudek
253: The Difference Between What Customers Say And What Customers Do; with Ryan Klausner
252: The “Support Report” with Andrew Rios
251: Support Data with Matt Dale
250: Panel: Welcome back for 2024!
249: Fireside with Mike Redbord
248: Holiday fireside with Jason Yun
247: Fireside with Austin Emser
246: Fireside with Ethan Walfish
245: Fireside with Valentina Thoerner
244: Fireside with Matt Dale
243: Fireside with Vaishali Dialani
242: Fireside with Whitney Brittingham and Aakrit Prasad
241: Fireside with Andrew Ou
240: Fireside with Reagan Helms
Career Development
Invest in yourself & your career, in CS and beyond.
I found all the sessions very interesting and have several ideas of things to try in my organisation.
CS Mastermind for Emerging LeadersOctober 2019
Really enjoyed the size of the group, perfect for discussions. Good diversity of companies & ways of working - I learnt a lot today.
CS Mastermind for Emerging LeadersOctober 2019
I like the small format where everyone had a chance to participate in the discussion. That was great! 😊
CS Mastermind for Emerging LeadersOctober 2019
Thankyou! It's been very inspiring & enriching. I liked how you encouraged us to share & facilitated the discussion.
CS Mastermind for Emerging LeadersOctober 2019
I learned so much, not just from the sessions but from the experiences of others.
CS Mastermind for Emerging LeadersOctober 2019
Great interactive sessions. Never felt like a lecture.
CS Mastermind for Emerging LeadersOctober 2019
Today's session was super useful - informal but very informative.
😁 <-super smiley face!
CS Mastermind for Emerging LeadersOctober 2019
Would love to attend others!
CS Mastermind for Emerging LeadersOctober 2019
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I found all the sessions very interesting and have several ideas of things to try in my organisation.
Really enjoyed the size of the group, perfect for discussions. Good diversity of companies & ways of working - I learnt a lot today.
I like the small format where everyone had a chance to participate in the discussion. That was great! 😊
I learned so much, not just from the sessions but from the experiences of others.
Thankyou! It's been very inspiring & enriching. I liked how you encouraged us to share & facilitated the discussion.
Great interactive sessions. Never felt like a lecture.
Today's session was super useful - informal but very informative.
😁 <-super smiley face!
Would love to attend others!
Previous
Next
Career Development
Invest in yourself & your career, in CS and beyond.