What's this?

Hello!

I’ve been delivering and leading technical support for 25 years. In 2018, I set up a support leadership consultancy, which was pretty exciting for a while, until I realised I was enjoying talking about support, and leadership, and all manner of related things, far, far more than I ever enjoyed selling consultancy.

I realised I wanted to take the opportunity to do something a little different.

I wanted to bring some of the conversations I was having to life.

I wanted to share everything I was learning.

I wanted to help other people share what they knew, too.

And I wanted to help them help each other.

In particular, I really wanted to help other Customer Support Leaders figure this stuff out, too.

Because, well, why not? It’s a lot of things I love bundled up into one new adventure. And that’s why I’m here. It’s probably why you’re here, too.

A little navigation to get you going…

Under Interviews you’ll find interviews with some of the immensely experienced, innovative and generous Customer Support Leaders in the industry.

Under Articles you’ll find some of my own thoughts and ideas around customer service, technical support and support operations.

Under Events, you’ll find some of the things I’m currently working on, and would love to meet you at. You’ll also find other Customer Support events here.

Have fun!